Frequently Asked Questions

Plan Your Visit

Are there any planned performances for patrons with special access needs?

Captioned, Audio Described and BSL performances are available for guests to enjoy. For the latest performances, please visit the Access Page here.

How do I get to the theatre?

You can get to the Palace Theatre using any of the following methods of transport: Tube Tottenham Court Road (5 min walk) Leicester Square (4 min walk) Piccadilly Circus (7 min walk) Train Charing Cross Station (15 min walk) Bus 14, 19, 24, 29, 38, 40 and 176.

How To Book

I have physical access needs, who do I talk to about where I sit?

Access seats are set aside for each performance and we will do our best to ensure you have a seat for the performance of your choice or as close as possible. To discuss your access needs, please email [email protected] or call 0330 333 4410. page.

Is there a booking fee?

Currently, there is no booking fee for this production when booking tickets via the official website.

Accessibility

My tickets have been purchased for someone else. Can I claim the tickets without providing a credit or debit card?

If you are purchasing tickets as a gift, you can do so without the credit or debit card but guests will need to present the original confirmation email to the Box Office when collecting their tickets. If you have purchased tickets via The Friday Forty, these tickets can only be collected by the cardholder and cannot be given as a gift. Click here to download our Gift Certificate.

Is there a booking fee?

Currently, there is no booking fee for this production when booking tickets via the official website.

SHAFTESBURY AVENUE, LONDON W1D 5AY

Palace Theatre | London