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Please note due to the evolving nature of the recommended protocols for opening at full capacity, this page will be regularly updated in collaboration with Nimax Theatres.

The producers of Harry Potter and the Cursed Child and the Palace Theatre are committed to the safety and peace of mind of all audiences, cast and company and theatre staff. Please take note of the below measures we have in place in and around the theatre:

Online Check-in

Before we can send your tickets you’ll need to check-in by completing a health questionnaire for you and your party. This online check-in is used to assist test and trace and you will receive this email 48 hours before your visit with the option to exchange if you need to do so. Once completed your tickets will be emailed to you to use on your mobile or smart device for contact-free entry to the theatre.
If you do not receive your health questionnaire within 48 hours or your e-tickets within 24 hours of your visit, please contact boxoffice@nimaxtheatres.com and the box office team will assist you.

Proof of Vaccination

From the 15 December, the Palace Theatre requires all over 18s to provide COVID certification (proof of vaccination) or proof of a negative lateral flow test when entering the building. This will be part of the security check on entry to the building.

Face Coverings

In accordance with government guidelines, the wearing of masks or face coverings are mandatory in the theatre and auditorium, unless exempt or when eating or drinking.

Click & Collects

We encourage anyone wanting refreshments to pre-order them via the ‘click & collect’ app to consume in the comfort of your seat.


We will follow all up-to-date industry and government guidance to ensure you have maximum flexibility to exchange your tickets. Current advice from Official London Theatre, will facilitate exchanges up to 24 hours prior to the performance. Please visit Nimax or ATG Tickets about ticket exchanges. Please note that if you purchased your tickets through another vendor their policies may vary.