Last updated 5 August 2022 Please note this page will be regularly updated in collaboration with Nimax Theatres. All ticket holders will be emailed two weeks prior to their selected performance with the latest information on visiting the Palace Theatre.
The producers of Harry Potter and the Cursed Child and the Palace Theatre are committed to the safety and peace of mind of all audiences, cast and company and theatre staff. Please take note of the below measures we have in place in and around the theatre:
Online Check-in At least 48 hours before the performance we’ll ask you to check-in online to confirm your attendance. Once completed your tickets will be emailed to you to use on your mobile or smart device for contact-free entry to the theatre. If you do not receive your check-in email within 48 hours or your e-tickets within 24 hours of your visit, please contact firstname.lastname@example.org or visit the box office on the day of the performance and the box office team will assist you.
Face Coverings You are welcome to wear a face covering when inside the theatre if you wish.
Click & Collects We will facilitate exchanges up to 48 hours prior to the performance. Please visit Nimax or ATG Tickets about ticket exchanges. Please note that if you purchased your tickets through another vendor their policies may vary.