COVID-19 LATEST UPDATE: RETURNING THURSDAY 14 OCTOBER
Please note due to the evolving nature of the recommended protocols for opening at full capacity, this page will be regularly updated in collaboration with Nimax Theatres.
The producers of Harry Potter and the Cursed Child and the Palace Theatre are committed to the safety and peace of mind of all audiences, cast and company and theatre staff. All ticket holders will be emailed two weeks prior to their selected performance with the latest information on visiting the Palace Theatre. 48 hours before the performance you will be prompted to check-in online which will involve completing a health questionnaire and providing contact details on behalf of yourself and your party to assist with track and trace. Once completed, your tickets will be delivered to your mobile or smart device for contact-free entry to the theatre.
If you do not receive your health questionnaire within 48 hours or your e-tickets within 24 hours of your visit, please contact firstname.lastname@example.org and the box office team will assist you.
We will follow all up-to-date industry and government guidance to ensure you have maximum flexibility to exchange your tickets. Current advice from Official London Theatre, will facilitate exchanges up to 24 hours prior to the performance. Please visit Nimax or ATG Tickets about ticket exchanges. Please note that if you purchased your tickets through another vendor their policies may vary.