Question 1

PLAN YOUR VISIT

Accepted Answer

Please note this page will be regularly updated in collaboration with Nimax Theatres. All ticket holders will be emailed two weeks prior to their selected performance with the latest information on visiting the Palace Theatre. IMPORTANT SECURITY INFORMATION: Security checks will be taking place at the Palace Theatre. Please aim to arrive one hour before the start time of each performance in order to ensure that you are seated in good time; there are bars and an official merchandise kiosk to enjoy before the show, and latecomers will not be admitted. No suitcases or large bags (above 41 x 31 x 16cm) will be allowed into the theatre building and there will be no storage space immediately outside. Please make arrangements to leave suitcases and large bags elsewhere. All admissible bags will be searched upon each entry to the theatre. Any dangerous items, professional photography, video or audio recording equipment will not be allowed into the building. Personal cameras will be allowed in the building provided they are kept inside bags inside the auditorium. This is a condition of entry. Please note that food or drink purchased outside of the theatre will not be permitted inside the building. Please note that you will be checked prior to admittance for both Parts One and Two, and if you leave the theatre during the interval you will be checked again prior to re-admittance. Tube: Tottenham Court Road (5 min walk), Leicester Square (4 min walk), Piccadilly Circus (7 min walk). Train: Charing Cross. Bus: 14, 19, 24, 29, 38, 40 and 176. Parking: Q-Park offers theatregoers 50% off their parking when they visit a participating theatre. The offer is valid seven days a week after 12pm for up to 4 hours. To qualify, head to the Q-Park website, to book your parking space in advance. Please note that if you are seeing both Parts on the same day, you will not be able to remain in the Palace Theatre between the two Parts, and you must take all of your belongings with you. The break between both Parts is expected to be approximately two hours.

Question 2

Is there a booking fee?

Accepted Answer

Currently, there is no booking fee for this production when booking tickets via the official website.

Question 3

My tickets have been purchased for someone else. Can I claim the tickets without providing a credit or debit card?

Accepted Answer

If you are purchasing tickets as a gift, you can do so without the credit or debit card but guests will need to present the original confirmation email to the Box Office when collecting their tickets. If you have purchased tickets via The Friday Forty, these tickets can only be collected by the cardholder and cannot be given as a gift. https://uk.harrypottertheplay.com/content/uploads/2023/10/HP22_Q1_029_Updated_Voucher-AW-1.pdf.

Question 4

What payment methods are accepted?

Accepted Answer

ATG and Nimax accept the following methods of payment: Visa, Visa Debit, Visa Electron, Mastercard, Maestro, American Express Nimax Theatres also accept Delta, Switch, JCB

Question 5

How do I book tickets?

Accepted Answer

Tickets for Harry Potter and the Cursed Child are currently on sale for performances through to May 19th 2024. For news on future ticket releases, please https://akauk.us11.list-manage.com/subscribe?u=3d3b3ad88a12076ce23e62203&id=5da792cd53.

Question 6

How much do tickets cost?

Accepted Answer

Tickets are on sale until May 19th 2024 and are currently priced at £15, £20, £42.50, £57.50, £67.50, £75 or £80 if bought separately; £30, £40, £85, £115, £135, £150 or £160 for a seat for both Part One and Part Two of the play. A limited number of premium tickets are also available from £99.50 per part.

Question 7

How many tickets can I book in one transaction?

Accepted Answer

You may purchase tickets for up to six guests per transaction – either to see both Part One and Part Two together or to see Part One or Part Two separately. Group bookings of 10+ are available through our official ticketing partners. Learn more here. Nimax Groups: Call 0330 333 4817 or email groups@nimaxtheatres.com ATG Groups: Call 020 7206 1174 or email groups@theambassadors.com Terms and conditions apply; dates subject to availability.

Question 8

Can I buy my tickets from somewhere other than the official ticketing partners?

Accepted Answer

Please note that we reserve the right to refuse admission to customers with tickets purchased on re-sale websites. Tickets purchased through our official ticketing platforms must not be sold or advertised for sale on the internet, in newspapers or elsewhere. Any ticket advertised for sale in this way will be automatically void. Please note, the credit or debit card that you used to purchase your ticket, or confirmation email will be required as proof of purchase when you get to the theatre.

Question 9

What happens if I need to return or cancel my tickets?

Accepted Answer

If you need to cancel your tickets due to COVID-19 please visit this separate page here.

Question 10

What happens if there are no tickets available for my preferred performance?

Accepted Answer

Do keep checking the website as any returned tickets will be added for re-sale. Returned and other late-release tickets may become available at short notice and will be served on a first-come-first-served basis. Please follow our Twitter and Facebook pages for updates on any late-release tickets, or sign up to the newsletter here for updates of when new sets of performances will go on sale.

Question 11

Where will my seat be?

Accepted Answer

Click here to see a seating plan of the theatre (not to scale). Please note this is a specific Harry Potter seating plan and may vary to other seating plans available on the internet.

Question 12

When will I receive my tickets?

Accepted Answer

Tickets will be supplied electronically 72 hours before the performance. If you opted for e-tickets or print-at-home tickets, they will be emailed to you after completing check-in. E-tickets can be displayed on your mobile or smart device. Print-at-home tickets can be printed or presented on your mobile or smart device. If you opted to collect your tickets from the box office or don’t have a smart device please visit the theatre box office on the day of the performance. If you do not receive your check-in email or your e-tickets before your visit, please visit the box office on the day of the performance and our team will assist you.

Question 13

If performances are sold out what can I do?

Accepted Answer

If a performance is showing as sold out, and you cannot attend any dates that have availability, sign up to the newsletter here for updates of when new booking periods of performances will go on sale.

Question 14

Are there discounts available for groups and schools?

Accepted Answer

School group tickets are available at a group rate of £20 for groups of 10+ and free ticket for a teacher. To find out more about schools bookings visit our schools page here.

Question 15

I can’t find my original confirmation email. What should I do?

Accepted Answer

Please contact either Nimax or ATG, the ticketing partner that you booked your tickets with. If you booked with Nimax, you can access your confirmation by following the steps below. Log into your Nimax account using your email address and password which is registered with Nimax Theatres. Click on the ‘MY BOOKINGS‘ button, followed by the booking reference number. The details of your booking will be displayed. You may print this page for your records. If you booked with ATG, please contact them via https://help.atgtickets.com

Question 16

I haven’t received my tickets. Who can I call?

Accepted Answer

If you have chosen to have your tickets mailed to you ahead of your performance and have not received them 1 week prior, please contact the ticketing partner from whom you purchased your tickets. If you booked with Nimax, please call +44 (0) 330 333 4815 (This number is also suitable for international customers, calls will be charged at your standard local rate.) If you booked with ATG, please call +44 (0) 333 0096 690 (UK and International; usual rates apply).

Question 17

Are there any planned performances for patrons with special access needs?

Accepted Answer

We currently offer Captioned and Audio Described performances. For performance dates and additional information, visit our Access page here. For more information, sign up to our Access newsletter.

Question 18

I have physical access needs, who do I talk to about where I sit?

Accepted Answer

To discuss your Access needs please email CursedChildAccess@nimaxtheatres.com or call 0330 333 4410. Please note that access seats have been set aside for each performance. We will do our best to make sure we get you a seat for the performance of your choice or as close as possible. For detailed Access information at the Palace Theatre, visit our access page.

Question 19

I would like to produce/perform my own production or reading of the play, who should I speak to?

Accepted Answer

HARRY POTTER AND THE CURSED CHILD may not be performed in whole or in part and no use may be made of it whatsoever except under express licence from the rights holders of the work, J.K. Rowling and Harry Potter Theatrical Productions Limited. Please email enquiries@hptheatricalproductions.com with any enquiries. If you are a teacher at a high school / secondary school, please see question below.

Question 20

I would like to produce/perform my own production or reading of the play, who should I speak to?

Accepted Answer

Broadway Licensing Group have officially announced licensing opportunities for high schools and secondary schools to produce their own productions of HARRY POTTER AND THE CURSED CHILD. To stay up to date and to find out more about the terms and conditions, please visit www.licensecursedchild.com

Question 21

My questions aren’t being answered – who do I contact?

Accepted Answer

If you are experiencing any difficulties with booking tickets through Nimax, please email CursedChildEnquiries@nimaxtheatres.com If you are experiencing any difficulties with booking tickets through ATG, please email help@theambassadors.com or submit a request form. If your questions aren’t being answered, please call 0330 333 4815 or email boxoffice@nimaxtheatres.com for general enquiries. Please be aware that there is currently a high volume of general enquiries to this telephone line and email address. While you will receive an individual response, we are prioritising ticketing enquiries at this time. If you have an urgent question regarding your visit to the Palace Theatre and it is out of normal office hours (Monday to Friday 10am to 6pm) then you can contact Stage Door on 020 7434 0088 in the case of an emergency. Alternatively, direct enquiries to our official twitter handle @CursedChildLDN

Question 22

Why is it in two parts?

Accepted Answer

This new play presents the eighth story in the Harry Potter series. When originally conceived and workshopped the goal was to match the epic nature of the stories that preceded it in the series, for the London audience to be fully immersed in that storytelling the show was written to be in two Parts.

Question 23

Do I have to see both parts?

Accepted Answer

Part One will only be half the story, so the experience would be incomplete without seeing how the story ends. Likewise, if you only see Part Two you may find it hard to follow the story. We do recommend that you try to see both parts consecutively, but if seeing both Parts over consecutive performances does not work for you, you can book separate Parts across different days of the week, this is dependent on availability of each Part you select. This option is currently unavailable for Saturday and Sunday performances which must be booked as consecutive performances.

Question 24

Can I see Part Two without having seen Part One?

Accepted Answer

We recommend that you see Part One first, as it would be difficult to understand Part Two without seeing Part One. It would be like beginning one of the books in the middle!

Question 25

Can I buy for each part separately?

Accepted Answer

If seeing both Parts over consecutive performances does not work for you, you can book separate Parts across different days of the week, this is dependent on availability of each Part you select. This option is currently unavailable for Saturday and Sunday performances which must be booked as consecutive performances.

Question 26

Why can’t I see Part One on a Saturday or Sunday matinee and Part Two on another night?

Accepted Answer

We want to make sure that audiences have the best possible chance of seeing the play in one day. If we sold the Saturday and Sunday performances separately then there would be no way of guaranteeing that audiences who see a matinee of Part One could also see Part Two on the same day.

Question 27

What is the running time for the play?

Accepted Answer

Part One, 2 hours and 40 minutes (incl 20 min interval) Part Two, 2 hours and 35 minutes (incl 20 min interval). Wednesday, Friday and Saturday Part One commences at 2pm and curtain down at 4.40pm, Part Two commences at 7pm and curtain down at 9.35pm. Sunday Part One commences at 1pm and curtain down at 3.40pm, Part Two commences at 6pm and curtain down at 8.35pm

Question 28

Will the cast always be the same?

Accepted Answer

Due to annual leave requirements in the UK, some cast members may differ between parts if you have not booked consecutive performances of Part One and Part Two within the same week. Please also note that the appearance of any particular cast member cannot be guaranteed in the unforeseen event of illness or other circumstances beyond our control.

Question 29

What happens if a performance is cancelled?

Accepted Answer

In the event of cancellation or abandonment of the performance, management shall not be obliged to refund monies or exchange tickets. In the event of the performance being rescheduled, ticket holders will be offered seats at any rescheduled performance (subject to availability).

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